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HIGHRISKCUSTOMERS.COM's Objectives: The objective of HIGHRISKCUSTOMERS.COM is to provide tools to sellers to identify possible HIGH-RISK CUSTOMERS that were reported by other SELLERS to a centralized database. Sellers should avoid doing business with a reported High-Risk Customer until he/she resolves open CLAIMS with other SELLERS. HIGHRISKCUSTOMERS.COM is not dictating business decisions but simply informing sellers that their potential customer has been reported and may pose a risk if they proceed with the transaction. HIGHRISKCUSTOMERS.COM Responsibility: HIGHRISKCUSTOMERS.COM will provide access to SELLERS so they can report their HIGH-RISK CUSTOMERS to a centralized DATABASE. Sellers authorize HIGHRISKCUSTOMERS.COM to share this information among other SELLERS under the REPORTING SELLER'S responsibility. In order for a seller to report a High-Risk Customer to HIGHRISKCUSTOMERS.COM, the Ex-Customer must have caused the SELLER some type of economic distress (as defined in the High-Risk Customer's Definitions section). Once a High-Risk Customer is reported by a Seller, HIGHRISKCUSTOMERS.COM will notify the customer via E-mail or Regular Post Office mail that he/she has an open CLAIM with the SELLER. HIGHRISKCUSTOMERS.COM does not attempt to collect a debt, act as a mediator, offer counseling services, or function as a credit bureau. We only provide tools to SELLERS so they can share information about high-risk customers. SELLERS agree to and accept our terms and conditions posted at: http://www.highriskcustomers.com/terms_conditions.asp DEFINITION: High-Risk Customers: High-Risk Customers are EX-CUSTOMERS who purchased goods or services from SELLERS and took advantage of the system, causing ECONOMIC DISTRESS to the seller(s). The internet has transformed business transactions. Since e-commerce transactions often occur without face-to-face interaction, sellers cannot obtain a physical signature from the buyer. 99% of transactions are electronic, where customers pay with credit cards or e-checks for their goods and services. High-Risk Customers, after receiving goods/services, may engage in the following behaviors: Unjustifiably file Credit Card Chargebacks Receive a refund but fail to return the product Refuse to pay FEES stipulated in the merchant's Terms & Conditions Purchase a product and return it in a used, damaged, or non-original condition Purchase a product and later claim they do not recognize the transaction Use someone else's credit card - CREDIT CARD FRAUD - REPORT/BAN the SHIP-TO ADDRESS 99% of the time, credit card companies rule in favor of the customer. SELLERS: Are companies that sell goods and services either traditionally or through the internet.
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