High-risk customers definition | SELLER | ACTION |
---|---|---|
Unjustifiable credit card charge backs | LOSES MONEY | REPORT |
Get money back and do not return the product. | LOSES MONEY | REPORT |
Do not want to pay the FEES stipulated in merchants' Terms & Conditions. | LOSES MONEY | REPORT |
Buys a product and returns it used, damaged or not in the original conditions. | LOSES MONEY | REPORT |
Buys a product and does not recognize the credit card transaction. | LOSES MONEY | REPORT |
Uses somebody else's credit card - CREDIT CARD FRAUD - REPORT/BAN the SHIP TO ADDRESS. | LOSES MONEY | REPORT |
We have all had at least ONE very bad experience with a seller. If a company delivering products or services fails to comply with its established Terms & Conditions, customers have the right to complain and should also have access to an established support system. Customers have choices - choices that can protect them. Some of these options include the Better Business Bureau, Credit Card Companies, Department of Consumer Division, and even the police.
The best part of it all is that this support system is entirely FREE.
When a high-risk customer fails to follow and comply with the seller's Terms and Conditions, a support system is non-existent for the seller. Enforcing our Terms & Conditions requires us to spend hundreds of dollars on legal services and invest our limited resources and time in follow-ups. The result? 99% of the time, we incur losses.
All this effort affects the bottom line of every single small, medium, and large business. In the end, this cost has to be transferred somewhere. Those who can afford it usually write it off, while those who can't have to pass this cost on to the good customers and are sometimes even forced out of business. The situation has been one-sided, but not anymore, because we are no longer alone in this!